Candles4light customer service

We use primarily UPS for shipping. However, if we decide that your order will arrive in a more timeley manner or the shipping cost is less expensive we will ship your order by Priority Mail (USPS) and reimburse you for the difference in freight cost. At checkout, you are given a choice of different UPS service levels from Ground Service to Next Day Air Service. Please note that none of the UPS accelerated services include Saturday deliveries. Also, please be aware that the UPS pick-up day does not count as a shipping day. For excample, an order placed on Tuesday afternoon and shipped on Wednesday UPS Third Day will not arrive until Monday. We ship all orders within two to four days. If you have a dead line, please e-mail us or call us at (866-263-5226). Only actual UPS freight charges are billed. We do not add a handling or shipping charge to your order.

After your order is shipped, you will be e-mailed a shipping confirmation which includes the UPS or USPS tracking number. Since your order and shipping e-mail is automatically generated, our email sometimes ends up in your spam file. Thus, please also check your spam file.

If you have any questions concerning your order, or if you need more information about our products, please feel free to contact us at info@candles4light.com. Tel. (866)-263-5226, 12354 Skyline Blvd., Woodside, CA 94062. We welcome any suggestions.

For information on returns, see our policy section.